Privacy Policy
Your Privacy Matters
At Fortivion Labs Pte. Ltd., we are committed to protecting your personal information and handling it responsibly, transparently and in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you use our website, contact us, purchase our products or engage our services.
By using this website, you acknowledge that you have read this Privacy Policy.
We value your trust
1. WHO WE ARE
Fortivion Labs Pte. Ltd. is a Singapore-based company providing the research, development and supply of science-based health supplement products alongside evidence-informed precision nutrition coaching and hypnotherapy services.
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at: info@fortivionlabs.com
2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect different types of information.
Contact Information
This may include: your name, email address, telephone number, preferred method of contact.
Product Orders
When purchasing products from our website, we may collect: billing name, billing address, shipping address, email address, telephone number, and purchased product order history.
Website Information
When you visit our website, certain technical information may be collected automatically, including: IP address, browser type, device information, pages visited, date and time of access. This information is used in aggregate to improve website performance and user experience and does not normally identify you personally.
Consultation Information
If you enquire about or receive our Precision Nutrition Coaching or Clinical Hypnotherapy services, you may provide information relevant to the services, including health and wellness goals, lifestyle information, relevant medical history, nutrition and exercise habits, sleep, stress and emotional well-being, medications and supplements, and laboratory or medical information that you choose to provide. We may also create professional records in connection with the services provided, including intake information, consultation and session notes, assessments, recommendations, plans, follow-up records, consent records, correspondence and, where applicable, referral or other professional records.
We request only the information that is necessary to understand your enquiry and provide our services safely, responsibly and in a personalised manner. If essential information is not provided, we may be unable to offer certain services or make appropriate recommendations.
3. HOW WE USE YOUR INFORMATION
We use your information for purposes connected with our business and professional services, including responding to enquiries, assessing whether our services are appropriate for you, arranging appointments, providing professional services, preparing personalised recommendations and plans, maintaining appropriate professional records, communicating with you about your services or purchases, processing and delivering product orders, managing payments and administration, improving our website and services, and complying with applicable legal, regulatory, professional, insurance and risk-management obligations.
We will never sell your personal information to third parties.
4. HEALTH INFORMATION
Some of our services involve discussing your health, nutrition, lifestyle and personal circumstances. Where appropriate, we may ask you to provide relevant health information to help us understand your needs and deliver our services safely, responsibly and in a personalised manner.
We collect only the information that is necessary for these purposes and handle it with strict confidentiality in accordance with this Privacy Policy and applicable law.
Health and other sensitive personal information will be accessed and used only where necessary for the provision, administration or professional oversight of our services, or where otherwise permitted or required by applicable law.
We recommend that you do not send unnecessary sensitive information through general contact forms. Where appropriate, additional information may be collected during consultations with your informed consent.
Certain consultations or sessions may, where appropriate, be audio recorded or transcribed for professional record-keeping, preparation of session notes or other purposes connected with the services provided.
Recording or transcription will only take place with your prior knowledge and consent. Where recording or transcription is proposed, you will be informed of its intended purpose and the arrangements applicable to its use, storage and retention.
Where third-party technology or service providers are used to facilitate recording, transcription or secure storage, reasonable steps, including binding contractual arrangements, will be taken to select and use such providers in a manner consistent with Fortivion’s privacy and data-protection obligations.
A Client may decline recording or transcription unless it is necessary for a particular service, in which case Fortivion will explain this before the service is provided.
6. ONLINE PURCHASES AND PAYMENT INFORMATION
If you purchase products through our website, payment transactions will be processed securely through trusted third-party payment providers.
Fortivion Labs Pte. Ltd. does not store or have access to your complete payment card details.
We receive only the information necessary to process your order, confirm payment and provide customer support.
Please note that payment providers operate under their own privacy and security policies.
7. SHARING YOUR INFORMATION
We treat your personal information as confidential. We do not sell, rent or trade your personal information.
We may disclose or provide access to personal information where necessary for the operation or provision of our services, including to trusted service providers such as payment processors, delivery providers, website hosting providers, information technology providers, communication, scheduling, transcription or data-storage providers, and professional advisers.
Where appropriate and with your consent, relevant information may also be shared with a healthcare professional involved in your care.
We may also disclose personal information where required or permitted by law, or where reasonably necessary in connection with legal, regulatory, professional or legitimate business obligations, the protection of our legal rights, or concerns involving serious or imminent risk of harm.
8. DATA SECURITY
We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss. Access to personal information is limited to authorised personnel who require such access to perform their duties. While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. DATA RETENTION
We retain personal information and professional records only for as long as necessary for the purposes for which they were collected, including providing our services, maintaining appropriate professional records, fulfilling contractual obligations, complying with applicable legal, regulatory, professional, accounting or legitimate business requirements, and establishing, exercising or defending legal claims or resolving disputes.
Different categories of information may be subject to different retention periods. When personal information is no longer required, it will be securely deleted, destroyed or anonymised, as appropriate.
10. COOKIES
Our website may use cookies and similar technologies to improve functionality and enhance your browsing experience. Cookies help us understand how visitors use our website and allow certain website features to function properly. Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
11. THIRD-PARTY SERVICES
Our website may include or use third-party services such as payment providers, scheduling platforms, communication services, analytics tools or delivery providers. These third parties maintain their own privacy policies and are responsible for the information they collect through their respective services. We encourage you to review their privacy policies before providing personal information.
12. INTERNATIONAL DATA TRANSFERS
In providing our website, products and professional services, we may use service providers or technology infrastructure that processes or stores personal information outside Singapore. Personal information may therefore be transferred to, stored in or processed in other jurisdictions.
Where personal information is transferred outside Singapore, Fortivion will take reasonable steps to ensure that it receives a standard of protection comparable to that required under the Singapore Personal Data Protection Act 2012 (PDPA), as applicable.
13. YOUR RIGHTS
Subject to applicable law, you may request to access your personal information, correct inaccurate or incomplete information, withdraw consent for certain uses of your personal information, request deletion of personal information where appropriate, and enquire about how your personal information is being used. To exercise any of these rights, please contact us using the details provided below.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or best practices. The most current version will always be available on this page.
15. CONTACT US
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Fortivion Labs Pte. Ltd. Email: info@fortivionlabs.com
We aim to respond to privacy-related enquiries within two business days.
A FINAL WORD
We believe that protecting your privacy is an important part of providing responsible, evidence-based health consultancy and wellness services.
Thank you for placing your trust in Fortivion Labs Pte. Ltd.