Privacy Policy
Your Privacy Matters
At Fortivion Labs Pte. Ltd., we are committed to protecting your personal information and handling it responsibly, transparently and in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you use our website, contact us, purchase our products or engage our services.
By using this website, you acknowledge that you have read this Privacy Policy.
We value your trust
1. WHO WE ARE
Fortivion Labs Pte. Ltd. is a Singapore-based company providing evidence-based health consultancy services and developing science-based nutritional
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at: info@fortivionlabs.com
2. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect different types of information.
Contact Information
This may include: your name, email address, telephone number, preferred method of contact
Consultation Information
If you enquire about or receive our consultancy services, you may voluntarily provide information such as: health and wellness goals, lifestyle information, medical history relevant to your enquiry, nutrition and exercise habits, information related to sleep, stress or emotional well-being, and any other information you choose to share with us.
You are under no obligation to provide health information. However, doing so may help us better understand your enquiry and provide more appropriate recommendations.
Product Orders
When purchasing products from our website, we may collect: billing name, billing address, shipping address, email address, telephone number, purchased products order history.
Website Information
When you visit our website, certain technical information may be collected automatically, including: IP address, browser type, device information, pages visited, date and time of access.
This information is used in aggregate to improve website performance and user experience and does not normally identify you personally.
3. HOW WE USE YOUR INFORMATION
We use your information only for legitimate business purposes, including responding to enquiries, arranging consultations, providing our services, preparing personalised recommendations, processing and delivering product orders, communicating about appointments or purchases, improving our website and services, and complying with legal and regulatory obligations.
We will never sell your personal information to third parties.
4. HEALTH INFORMATION
Because some of our services relate to health, nutrition, lifestyle and well-being, you may voluntarily provide information about your health or personal circumstances.
We collect only the information that you choose to provide and use it solely for the purposes for which it was provided, unless otherwise required or authorised by law.
We recommend that you do not send unnecessary sensitive information through general contact forms. Where appropriate, additional information may be collected during consultations with your informed consent.
5. ONLINE PURCHASES AND PAYMENT INFORMATION
If you purchase products through our website, payment transactions will be processed securely through trusted third-party payment providers.
Fortivion Labs Pte. Ltd. does not store or have access to your complete payment card details.
We receive only the information necessary to process your order, confirm payment and provide customer support.
Please note that payment providers operate under their own privacy and security policies.
6. SHARING YOUR INFORMATION
We treat your personal information as confidential. We do not sell, rent or trade your personal information. We may share your information only where necessary with trusted service providers, such as: payment processors, delivery providers, website hosting providers, information technology service providers, professional advisers where legally required. We may also disclose personal information where required by law or where necessary to protect our legal rights or the safety of others.
7. DATA SECURITY
We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss. Access to personal information is limited to authorised personnel who require such access to perform their duties. While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide our services, fulfill contractual obligations, comply with legal, accounting or regulatory requirements, resolve disputes, and maintain appropriate business records. When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
9. COOKIES
Our website may use cookies and similar technologies to improve functionality and enhance your browsing experience. Cookies help us understand how visitors use our website and allow certain website features to function properly. Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
10. THIRD-PARTY SERVICES
Our website may include or use third-party services such as payment providers, scheduling platforms, communication services, analytics tools or delivery providers. These third parties maintain their own privacy policies and are responsible for the information they collect through their respective services. We encourage you to review their privacy policies before providing personal information.
11. INTERNATIONAL DATA TRANSFERS
As some of our services may be provided online, your personal information may be transferred or processed outside Singapore.
Where such transfers occur, we will take reasonable steps to ensure that your personal information receives a level of protection comparable to that required under the Singapore Personal Data Protection Act (PDPA).
12. YOUR RIGHTS
Subject to applicable law, you may request to access your personal information, correct inaccurate or incomplete information, withdraw consent for certain uses of your personal information, request deletion of personal information where appropriate, and enquire about how your personal information is being used. To exercise any of these rights, please contact us using the details provided below.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or best practices. The most current version will always be available on this page.
14. CONTACT US
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Fortivion Labs Pte. Ltd. Email: info@fortivionlabs.com
We aim to respond to privacy-related enquiries within two business days.
A FINAL WORD
We believe that protecting your privacy is an important part of providing responsible, evidence-based health consultancy and wellness services.
Thank you for placing your trust in Fortivion Labs Pte. Ltd.