Terms & Conditions
Clear Expectations, Trusted Relationships
At Fortivion Labs Pte. Ltd., we believe that successful collaboration begins with clear expectations and mutual respect.
These Terms & Conditions explain the conditions under which you may use our website, purchase our products and engage our services. They are intended to promote transparency, protect both you and Fortivion Labs Pte. Ltd., and ensure a positive experience for everyone.
By accessing this website or using our services, you agree to these Terms & Conditions.
1. ABOUT FORTIVION LABS
Fortivion Labs Pte. Ltd. is a Singapore-based company providing evidence-based health consultancy services and developing science-based health supplement products. These Terms apply to all visitors, customers and clients who access or use this website or our services.
2. USE OF THIS WEBSITE
You may use this website for lawful purposes only. You agree not to:
- use this website in any manner that may damage, disable, or interfere with its operation;
- attempt to gain unauthorised access to any part of the website or its systems;
- copy, reproduce or distribute website content without our prior written permission;
- use our website for fraudulent or unlawful activities.
We reserve the right to restrict access to this website if these Terms are breached.
3. SCOPE OF OUR SERVICES
Fortivion Labs provides evidence-based health consultancy services, educational resources and nutritional products. Our consultancy services may include, but are not limited to personalised nutrition consultancy, lifestyle and behaviour change support, stress management, sleep and recovery strategies, performance optimisation, clinical hypnotherapy, educational workshops and resources. The availability of specific services may change over time.
4. MEDICAL DISCLAIMER
Our services are intended to support health, well-being and lifestyle improvement. They do not replace medical care provided by licensed healthcare professionals. Fortivion Labs does not diagnose, treat, cure or prevent disease, prescribe medication or provide emergency medical services. Clients should always seek appropriate medical advice regarding diagnosis, treatment or medical emergencies.
5. CONSULTATIONS AND APPOINTMENTS
Consultations are available online and, where appropriate, in person by appointment. Appointment times are reserved specifically for each client. If you need to reschedule or cancel an appointment, we kindly request that you provide reasonable notice whenever possible. Fortivion Labs reserves the right to reschedule appointments when circumstances beyond our control make it necessary. Specific cancellation or refund policies may be communicated separately where applicable.
6. PRODUCTS AND ORDERS
We make every reasonable effort to ensure that product descriptions, images and pricing are accurate. However, minor differences in product appearance, packaging or availability may occur. Submission of an order does not automatically constitute acceptance of that order. Fortivion Labs Pte. Ltd. reserves the right to decline or cancel orders where necessary, including in cases of pricing errors, product availability or suspected fraudulent activity.
7. PAYMENTS
Payments for products and services are processed securely through trusted third-party payment providers. Fortivion Labs does not store your complete payment card details. Prices displayed on the website may be updated from time to time without prior notice.
8. SHIPPING AND DELIVERY
Where physical products are offered, shipping times are estimates only. Delivery schedules may vary depending on destination, customs clearance, courier services and circumstances beyond our control. Fortivion Labs Pte. Ltd. is not responsible for delays caused by third-party delivery providers.
9. RETURNS AND REFUNDS
Return and refund eligibility may vary depending on the product or service provided. Due to the personalised nature of consultancy services, completed consultations are generally non-refundable. If you experience any issues with an order or service, please contact us and we will make every reasonable effort to resolve the matter fairly. Additional return or cancellation policies may apply to specific products or promotional offers.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, all content on this website, including but not limited to text, graphics, photographs, logos, illustrations, downloadable materials, consultation resources, hypnosis recordings, and website design, is the intellectual property of Fortivion Labs Pte. Ltd. and is protected by applicable copyright and intellectual property laws. No material may be copied, reproduced, distributed or modified without prior written permission.
11. LIMITATION OF LIABILITY
While we strive to provide accurate, evidence-based information and high-quality services, Fortivion Labs Pte. Ltd. cannot guarantee specific outcomes.
Health and wellness outcomes vary between individuals. To the maximum extent permitted by applicable law, Fortivion Labs Pte. Ltd. shall not be liable for any indirect, incidental or consequential loss arising from the use of this website, our products or our services. Nothing in these Terms excludes liability that cannot legally be excluded under Singapore law.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, availability or privacy practices of those websites. Accessing third-party websites is at your own discretion.
13. PRIVACY
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
14. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes in our services, legal obligations or business practices. The latest version will always be available on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.
15. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Singapore. Any disputes arising from these Terms shall be subject to the jurisdiction of the Singapore courts.
16. CONTACT US
If you have any questions regarding these Terms & Conditions, please contact us:
Fortivion Labs Pte. Ltd. Email: info@fortivionlabs.com
We aim to respond to enquiries within two business days.